‘Return‘ is defined as the action of giving back the item purchased by the customer on the DayaKishan website. The customer can request a replacement, if he receives a wrong [Different Product Received than what is mentioned in Invoice] or damaged product. We will replace it with the right one. This case is only valid if the item is different from Invoice.
In case the customer proves the product as adulterated or unauthentic [through Valid Scientific FSSAI/NABL authorized LAB Test Report], then we provide 100% money back guarantee.
The order cannot be cancelled, or refunded, or replaced once placed. Also, the items cannot be changed or replaced or refunded. We are a small MSME company focusing deeply on Product Quality, and Timely delivery, and do not have the bandwidth to support these kinds of changes. We strongly suggest the customer to review the listing before making the purchase. In case the customer orders wrong item, DayaKishan shall not be entitled to change the order, product or initiate any return or refund.
What are the Refund Rules?
In the case of any wrong shipping of the product from our side (if product received differs from what is ordered in Invoice) , the customer needs to raise the request within 24 hours from the time of delivery. The customer is supposed to ship the defected/ wrong product back to our warehouse address. Once we get the product back, we will ship a replaced product / or initiate a refund of full amount immediately. We only take the responsibility till initiating the refund and providing you the refund proof. The refund generally reflects in 7 to 10 working days in Customer Account. In case of any further delay, the customer needs to follow-up with his bank. Refund will be made to the same account through which the payment was made. However, we shall not be liable for payment of any interest thereon.
All wrong items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
The replacement process is initiated after we receive the product back to us. Replacement will only be processed after a quality check of the product by experts of DayaKishan.
Images display on the website are for general information purpose and may slightly differ in size and colour.
Buyer is solely responsible for Completeness & Correctness of the Shipping Address, PIN Code, Email Id & Mobile Number provided by him/her during raising the Order. DayaKishan shall not be held responsible for Refund/Replacement, in absence of the same.
Buyer must provide only that Mobile Number which is in working condition and on which Buyer can immediately be reached in case of any urgency during delivery of courier. Buyer must also Pick Calls or Call Back from that Number, when called. Buyer must also check & reply to the Email/SMS/WhatsApp based communications made & Track the Courier Online. DayaKishan shall not be held responsible for Refund/Replacement, in absence of the same.
As a seller, we are bound to ship all products with-in the stipulated time and cannot refund/ replace on the partial or whole shipment, if your country does not allow the shipment or product(s).
We will not be responsible for return and refund or replacement, in case it stuck in Customer Country customs , or it gets returned back from customer’s country due to any reason.
Also, any extra duty/tax , if levied, as per customer's country, has to be paid by the Customer.